91ÇÑ×Ó

How do I authorize a Banner Proxy? What does a Proxy do?

A Proxy can speak to Student Accounts and the Financial Aid Office, view student account details, download the 1098-T Tax Form, and view Financial Aid awards.

Learn how to grant Banner Proxy access with .

How do I authorize a Nelnet Proxy (Payer)? What does an Authorized Payer do? 

Authorized Payers in Nelnet can view student account balances and activity, make a payment and set up a payment plan.

Learn how to grant Nelnet Authorized Payer access with .

What links do proxies use to access my information?

Nelnet can be found by going to

I do not need the college's health insurance. How do I waive the insurance and what is the waiver deadline?

If you are covered by another plan and do not wish to have supplemental coverage, simply complete the and upload a copy of your insurance card showing that your health insurance will cover you in 91ÇÑ×Ó, NC. This waiver must be submitted no later than July 25 every summer.

I do not want to purchase the tuition refund insurance. How do I waive the insurance and what is the waiver deadline?

Students who wish to decline the tuition-refund insurance coverage must complete an . Detailed information may be obtained by calling 617-774-1555 or online through . This waiver must be submitted no later than July 25 every summer.

Am I required to have a minimum meal plan?

All first years, sophomores, juniors and new transfer students are automatically enrolled in the all-access plan. The minimum college meal plan for the class of 2027 is the 2 Plus Meal Plan and students may elect a higher meal plan. For more information about the program, visit Dining Services.

What is the difference between authorized financial aid and memo credits?

Authorized financial aid is aid disbursed by us. Memo credits are items that are expected to be received from another source, such as Pell Grant, Loans and future Nelnet monthly payments, and are credited to your account when actually received by us. Both items reflect a reduction of the total amount due.

I am receiving a grant or scholarship from an outside source and do not see this listed on my bill. To what address should my outside source send payment and may I subtract this from my total due?

Yes, you may subtract anticipated payments from outside sources from your total due, unless you are receiving need-based financial aid. If you are receiving need-based financial aid, you must check with our Financial Aid Office before subtracting any amount, so that we may determine if your financial aid package will be adjusted. Please direct all payments to:

91ÇÑ×Ó Financial Aid
209 Ridge Rd
Box 5000
91ÇÑ×Ó, NC 28035

Please call the Financial Aid Office at 704-894-2232 for outside grant/scholarship questions.

Who do I contact if there is a discrepancy between my financial aid award letter and my invoice?

Please contact the Financial Aid Office at 704-894-2232.

My insurance company requires verification that my son/daughter is a full-time student. Which office do I contact?

Please contact the Registrar's Office at 704-894-2227.

Can first-year students have a car on campus? How do I register my vehicle? Do I have to register my vehicle if I am living off campus?

Yes, any student may have a car on campus. You must register your vehicle with our College Police Department within 48 hours of arrival. Add the applicable fee to your total due.  On-campus and commuter students are both required to register their vehicle each year.

Can I prepay tuition in full? Is there a discount?

You may certainly pay in advance, but there is no discount for prepayment. The funds will remain in your account and charges each semester will be posted to reduce the balance.

How do I pay deposits for 91ÇÑ×Ó study abroad programs?

You can pay your deposit online in Nelnet.  Students can access Nelnet via , Proxies via , by inter-campus mail to Controller's Office, or in person at Jackson Court #3/4.

How do I address letters to my student?

Effective July 1, 2023, Students will have a new, unified mailing address which should be used for ALL mail and shipping needs (USPS, FedEx, UPS, Amazon, etc.) For more details, please reference the Mailing Address Guide.

How do I update my mail forwarding address?

Permanent residence changes are handled by our Registrar's Office. Campus addresses are handled by the Residence Life Office.

I received payment from the college as a Scholarship (Research) Fellow. Will I receive a Form W-2 or Form 1099?

Payments to Scholarship (Research) Fellows have been deemed to be non-qualified scholarship payments. These payments should be included in the recipient's taxable income, but are not subject to information reporting by the College unless the recipient is a nonresident alien. (If your payment was for services provided as a Research Assistant or Student Employee, you will receive a form W-2. See our Payroll webpage for additional information.)

How can I view my balance, see if a payment/loan/scholarship/credit as been applied or make a payment?

Please login to Banner Self Service. Select the 4 square menu and then select "Student Services." Then, select "Student Billing/Accounts" and then "Tuition Fee and Balances." This will take you to Nelnet. 

Where can I see a copy of my Tuition Statement by term?

Please login to Banner Self Service. Select the 4 square menu and then select "Student Services." Then, select "Student Billing/Accounts" and then "Tuition Statement." You can view the account's detail by term and print or save as a PDF.

How do I request a refund if I have a credit balance on my student account?

Please login to Banner Self Service. Select the 4 square menu and then select "Student Services." Then, select "Request a Credit Balance Refund." 

You can also visit .

How can I add or change a bank account on file in Banner?

Please login to Banner Self Service. Select "My Profile" and then "Direct Deposit Bank Information."

Please note that changes made in Banner to your direct deposit information will not make any changes to the bank accounts on file in Nelnet.   Changes made in Banner will also not make changes to the bank accounts on file in Oracle.

How can I view the reason for a Hold on my student account?

Please login to Banner Self Service. Select the 4 square menu and then select "Student Services." Then, select "Student Billing/Accounts" and then "Tuition Statement." You can view account detail by term. Select the "Holds" icon (the icon located next to the print button for your tuition statement. 

Where do I go to add a Proxy in Banner?

Please login to Banner Self Service. Select "My Profile" and then "Add/Update Parent or Responsible Party (Proxy) Access."

Where do I go to add an Authorized Payer in Nelnet?

Please login to Banner Self Service. Select the 4 square menu and then select "Student Services." Then, select "Student Billing/Accounts" and then "Tuition Fee and Balances." This will take you to Nelnet. Once on the Nelnet home page, select "My Profile" and then click "Manage Payers." From there, you will have the option to edit payers or add a new payer.

Where can I view my 1098-T tax form?

Please login to Banner Self Service. Select the 4 square menu and then select "Student Services." Then, select "Student Billing/Accounts" and then "1098-T Information." 

Where can I see my Financial Aid Dashboard/Award?

Please go to